Politique de remboursement

Return and refund Eligibility — Hair Extensions

For hygiene, safety, and quality-control reasons, returns of hair extensions are strictly limited and permitted only under the conditions listed below.
A hair extension product may be eligible for a return only if all of the following criteria are met:

• The product is unused.

• The product has not been worn, handled, brushed, washed, cut, colored, toned, styled, or installed.

• The original elastic band securing the hair is fully intact, uncut, and attached exactly as shipped.

• All packaging components (box, labels, protective nets, seals) are in their original, unused condition, without signs of tampering.

• The return request is submitted within 7 days of delivery.

If the original elastic has been removed, cut, loosened, or altered, or if the product shows any sign of handling or use, the item will be considered used and will therefore not qualify for a refund or exchange without exception.