ALL YOUR QUESTIONS ANSWERED HERE

QUALITY

Are your Hair extensions made from human hair?

Our hair extensions are made from 100% real human hair, ensuring a natural look, feel, and versatility for styling. Our hair are sourced from Northern Asia, a region renowned for its strong, healthy hair. Known for its exceptional quality, this area ensures a natural, durable, and ethically sourced product.

Is your hair Remy? And what does this mean?

Yes, our hair extensions are Remy. This means the hair cuticles are kept intact and aligned in the same direction during collection, ensuring a smooth, natural look with minimal tangling. Remy hair is the highest quality, providing a soft, long-lasting, and luxurious feel.

What grade are your hair extensions?

Our hair extensions are premium-grade, ensuring high quality, durability, and a natural look. They are made from 100% Remy human hair, providing softness, minimal tangling, and long-lasting wear.

DELIVERY

Where are you based?

Framed Hair Extensions is based in Montreal, Canada, where we design and ship our premium hair extensions across Canada.

What couriers do you use?

We always use the most effective and fast carrier depending on the location requested for the shipment

Do you ship overseas?

Yes, we ship overseas on orders over $500. Please contact us to arrange freight and get the best shipping rates for your location.

Can I pay for express delivery?

yes, see at the check out

CARE

Can the Hair extensions be straightened, curled or tonged?

Yes, our hair extensions can be straightened, curled, or tonged, just like natural hair. Since they are made from 100% Remy human hair, they can withstand heat styling. However, we recommend using a heat protectant to maintain their softness and longevity.

Can the Hair extensions be washed?

Yes, our hair extensions can be washed. We recommend using a gentle, sulfate-free shampoo and conditioner, washing them carefully without rubbing, and allowing them to air dry to maintain their quality and longevity.

Can the Hair extensions be dyed or toned?

Yes, our hair extensions can be dyed or toned since they are made from 100% human hair. However, coloring hair extensions requires a different technique than natural hair. Any coloring, whether done by an individual or a professional, will void the warranty. We do not recommend bleaching the extensions, as it may damage the hair.

How should you store Hair extensions?

To store your hair extensions properly, keep them clean and dry. Place them in a satin or velvet bag or box to protect them from dust and tangling. Avoid tightly folding them, and hang longer extensions if possible to maintain their shape. Store them in a cool, dry place away from direct sunlight or heat.

RETURNS

Can the Hair extensions and products be returned?

Due to hygiene and safety reasons, our hair extensions and products cannot be returned once opened or used. However, if there is a manufacturing defect or issue with your order, please contact us within a 7 days, and we will be happy to assist you with an exchange or refund.