Privacy policy

Privacy Policy — Framed Hair Extensions

Last updated: October 11, 2026

Framed Hair Extensions, operated by Framed Hair Inc. (“Framed Hair,” “we,” “us,” or “our”), is a business based in Montréal, Québec, Canada.

We respect the privacy of our customers and are committed to protecting personal information collected through our website, online store, appointments, consultations, and customer communications.

This Privacy Policy explains how we collect, use, protect, retain, and disclose personal information when you visit www.framedhair.ca, purchase our products, book services, or communicate with us.

1. Personal Information We Collect

Depending on how you interact with our business, we may collect:

  • Contact information: Name, email address, telephone number, billing address, and shipping address.

  • Order information: Products purchased, order history, shipping details, and transaction records.

  • Payment information: Payment confirmations, transaction details, and information processed through our authorized payment providers.

  • Appointment information: Booking details, consultation requests, appointment history, and service preferences.

  • Customer communications: Emails, SMS messages, inquiries, and customer service correspondence.

  • Website information: IP address, browser information, device information, cookies, and website activity.

  • Account information: Login details, account preferences, and related information when applicable.

We collect only information reasonably necessary for legitimate business purposes, subject to applicable law.

2. How We Collect Information

We may collect personal information:

  • Directly from customers when they purchase products, book appointments, or contact us.

  • Through our website and online store.

  • Through customer-initiated text messages and email communications.

  • Through authorized service providers that support our business operations.

  • Automatically through cookies and similar website technologies, where permitted by law.

3. How We Use Personal Information

We use personal information to:

  • Process and fulfill customer orders.

  • Provide hair extension products, consultations, and services.

  • Manage bookings and appointment schedules.

  • Send appointment confirmations, reminders, and scheduling updates where consent has been obtained.

  • Respond to customer inquiries and provide customer support.

  • Process payments and arrange deliveries.

  • Maintain customer records and improve our services.

  • Protect against fraudulent transactions and unauthorized activity.

  • Comply with applicable legal, tax, and regulatory obligations.

Marketing communications, where offered, are managed separately and subject to applicable consent requirements.

4. SMS Communications and Customer Consent

Framed Hair Extensions uses business text messaging to communicate directly with customers.

Customers may initiate SMS communication by voluntarily texting our published business phone number.

Our SMS communications are limited to the following categories:

Conversational Messages

Responses to customer inquiries, questions about products or services, consultation requests, and general customer service communications.

Informational Messages

Information concerning existing bookings, services, customer requests, and scheduling updates.

Appointment Reminders

Appointment confirmations, reminders, and related scheduling notifications sent to customers who have provided appropriate consent.

We do not send unsolicited promotional or marketing SMS campaigns through our Grasshopper messaging service.

Message frequency varies according to customer interactions and appointment activity.

Message and data rates may apply.

Customers may opt out of SMS communications at any time by replying STOP.

For assistance, customers may reply HELP or contact contact@framedhair.ca.

Consent to receive SMS communications is not a condition of purchasing products or services.

5. Personal Information Sharing and Disclosure

Framed Hair Extensions does not sell consumer personal information or disclose customer information to external organizations for their independent marketing or promotional purposes.

Personal information may be disclosed only when reasonably necessary to provide our services, fulfill customer requests, operate our business, or comply with applicable legal obligations.

Authorized service providers may include:

  • Shopify, our e-commerce platform.

  • Payment processing providers.

  • Appointment booking and management providers.

  • Business communication and SMS service providers, including Grasshopper.

  • Shipping and delivery providers.

  • Other authorized technology providers necessary for business operations.

These providers are expected to process personal information only for authorized service-related purposes, subject to appropriate contractual, confidentiality, and data protection obligations.

We do not authorize service providers to use customer personal information for their own unrelated marketing purposes.

Mobile phone numbers, SMS opt-in information, and text messaging consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. SMS consent information is not transferred to external organizations for their independent use.

We may disclose information when required by law, valid legal process, or when necessary to protect our legal rights.

6. Protection Against Unauthorized Sharing

Framed Hair Extensions maintains reasonable technical, administrative, and organizational safeguards designed to protect customer personal information from unauthorized access, disclosure, alteration, or misuse.

Depending on the systems and services involved, these safeguards include:

  • Restricting access to personal information to authorized personnel.

  • Using account authentication and access controls.

  • Maintaining confidentiality obligations for personnel and service providers.

  • Using reputable technology and payment processing providers.

  • Applying appropriate data processing and confidentiality agreements.

  • Reviewing access permissions and security practices as appropriate.

  • Limiting the collection and disclosure of personal information to legitimate business needs.

Although we take reasonable precautions to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Shopify and Other Service Providers

Our online store is powered by Shopify.

Shopify and other authorized service providers may process certain customer information to facilitate purchases, payments, website operations, and other requested services.

Certain providers may store or process information outside Québec or Canada.

Where required by applicable law, we assess the privacy implications of transferring personal information outside Québec and implement appropriate safeguards.

For more information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Maintain essential website functionality.

  • Remember customer preferences.

  • Support shopping cart and checkout operations.

  • Analyze website performance.

  • Improve the customer experience.

  • Support advertising or analytics activities where permitted and appropriately authorized.

Customers may manage cookies through available browser settings and website privacy controls.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide requested products and services.

  • Maintain customer accounts and transaction records.

  • Fulfill accounting and tax obligations.

  • Resolve disputes.

  • Comply with legal requirements.

When personal information is no longer required, it will be securely deleted, destroyed, or anonymized in accordance with applicable law and our retention practices.

10. Customer Privacy Rights

Subject to applicable privacy laws, customers may request:

  • Access to personal information held about them.

  • Correction of inaccurate or incomplete information.

  • Withdrawal of consent where applicable.

  • Deletion of personal information where legally permitted.

  • Information about how their personal information is collected, used, and disclosed.

  • A portable copy of eligible personal information, where required by law.

Requests may be submitted to:

contact@framedhair.ca

We may verify a customer's identity before processing a privacy request.

11. Children's Privacy

Our website and services are not directed toward children.

We do not knowingly collect personal information from minors without appropriate authorization where required by law.

Parents or legal guardians may contact us regarding information collected from a minor.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

Framed Hair Extensions is not responsible for the privacy practices of websites or platforms that we do not control.

Customers are encouraged to review the privacy policies of those third parties before providing personal information.

13. Privacy Complaints

Customers who have questions or concerns about our handling of personal information may contact us at:

contact@framedhair.ca

We will review privacy-related inquiries and respond in accordance with applicable privacy legislation.

Customers may also contact the Commission d'accès à l'information du Québec or another applicable privacy authority.

14. SMS Registration, Phone Number Usage and Data Sharing

Collection and Use of Phone Numbers

Framed Hair Extensions, operated by Framed Hair Inc., collects customer mobile phone numbers when customers voluntarily initiate text message conversations with our business or otherwise provide consent to receive SMS communications.

Mobile phone numbers are used exclusively for the following SMS communication purposes:

  • Conversational messages: Responding to customer inquiries, questions about products and services, and customer support requests.

  • Informational messages: Providing account-related information, consultation details, booking information, and service updates.

  • Appointment reminders: Sending appointment confirmations, reminders, and scheduling notifications to customers who have provided appropriate consent.

Promotional and Marketing Messages

Our Grasshopper SMS messaging program is used exclusively for conversational, informational, and appointment-related communications.

We do not send promotional messages, advertising campaigns, or unsolicited marketing text messages through this program.

Sharing Information With SMS Service Providers

To deliver SMS communications, we may share customer mobile phone numbers and relevant messaging information with authorized service providers, including Grasshopper and its messaging infrastructure providers.

These providers may access or process information only as necessary to deliver, manage, or support our SMS communications on our behalf, subject to applicable confidentiality and data protection obligations.

We do not authorize these service providers to use customer phone numbers or SMS consent information for their own independent marketing or promotional purposes.

No Sale or Unauthorized Sharing of Phone Numbers

Framed Hair Extensions does not sell, rent, trade, or otherwise provide customer mobile phone numbers to external organizations for their own marketing or promotional purposes.

Mobile phone numbers, SMS opt-in information, and messaging consent are never sold or shared with third parties or affiliates for marketing or promotional purposes.

We maintain reasonable administrative and technical safeguards designed to prevent unauthorized access, disclosure, or sharing of customer information.

Customer Consent and Opt-Out

Customers may withdraw their consent to SMS communications at any time by replying STOP to a text message.

For assistance, customers may reply HELP or contact us at contact@framedhair.ca.

Message frequency varies depending on customer interactions and appointment activity. Message and data rates may apply.

Consent to receive SMS communications is not a condition of purchasing products or services.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements, or privacy practices.

Updates will be published on our website with a revised effective date.

15. Contact Information

Framed Hair Extensions

Operated by Framed Hair Inc.

Montréal, Québec, Canada

Website: www.framedhair.ca

Email: contact@framedhair.ca