Terms of Service — Framed Hair Extensions

Effective date: October 11, 2026

Welcome to Framed Hair Extensions, operated by Framed Hair Inc., a company based in Montréal, Québec, Canada.

These Terms of Service govern purchases made through www.framedhair.ca and the use of our website, products, and related services.

By purchasing our products or using our services, you agree to these Terms, subject to applicable consumer protection laws.

1. General Conditions

Framed Hair Extensions is operated by Framed Hair Inc., a Québec-incorporated business.

We offer professional hair extension products and related services to individual customers (B2C), licensed professionals, and authorized business partners (B2B).

Customers must have the legal capacity to enter into a purchase agreement.

We reserve the right to refuse or cancel transactions involving suspected fraud, misuse, or violations of these Terms, subject to applicable law.

2. Product Information

Framed Hair Extensions specializes in premium human hair extensions, including Genius Wefts, Keratin K-Tips, clip-in extensions, and other professional extension products.

Our hair extensions are made from 100% human hair sourced from Northern Asia and selected according to our quality standards.

Due to the natural characteristics of human hair, minor variations in colour, texture, and appearance may occur.

Product photographs are intended to represent colours and textures as accurately as possible. However, screen settings, lighting, and individual hair characteristics may affect appearance.

3. Orders and Pricing

Unless otherwise indicated, prices are displayed in Canadian dollars (CAD).

Applicable taxes and shipping charges are calculated during checkout.

We reserve the right to modify product prices and availability without prior notice, subject to applicable law.

Customers are responsible for verifying product details, including colour, length, quantity, and shipping information, before completing an order.

Order confirmations will be provided electronically.

4. Returns and Refunds — Hair Extensions

For hygiene, safety, and quality-control reasons, returns of hair extensions are strictly limited.

A product may be eligible for a return only if all the following conditions are satisfied:

• The product is completely unused.

• The hair has not been worn, brushed, washed, cut, coloured, toned, styled, or installed.

• The original elastic band securing the hair remains fully intact, uncut, and attached exactly as shipped.

• All original packaging, labels, protective nets, and seals remain in their original condition.

• A return request is submitted within seven (7) days of delivery.

If the original elastic band has been removed, cut, loosened, or altered, or if the hair shows evidence of handling or use, the product will not qualify for a discretionary return or exchange.

All returns require prior authorization from Framed Hair Extensions.

Nothing in this policy limits any mandatory rights or remedies available under applicable consumer protection laws, including rights concerning defective or non-conforming products.

For additional information, please consult our Refund Policy.

5. Professional and Wholesale Purchases

Authorized salon partners, stylists, and wholesale customers agree to use Framed Hair Extensions products for their intended professional purposes.

Wholesale purchases, distribution, or resale require authorization from Framed Hair Inc.

Unauthorized resale or misrepresentation of our products is prohibited.

Professional customers are responsible for following appropriate installation, maintenance, and handling practices.

Separate wholesale agreements may apply to authorized professional accounts.

6. Installation and Product Care

Proper installation and maintenance are important for preserving the quality and longevity of hair extensions.

Customers and professional stylists are responsible for following recommended hair care instructions.

Framed Hair Extensions is not responsible for damage resulting from improper installation, excessive heat exposure, inappropriate chemical treatments, or inadequate maintenance, except where liability cannot legally be excluded.

7. Intellectual Property

All website content, including branding, logos, photography, graphics, written materials, product descriptions, and original designs, belongs to Framed Hair Inc. or its respective licensors.

Content may not be reproduced, distributed, or used commercially without prior written authorization.

8. Limitation of Liability

To the extent permitted by applicable law, Framed Hair Inc. is not responsible for damage caused by improper use, unauthorized alteration, or incorrect installation of its products.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under Québec or other applicable law.

9. SMS Messaging Terms and Conditions

Framed Hair Extensions uses Grasshopper business messaging to communicate with customers who contact our business directly or otherwise provide appropriate consent.

Our SMS communications are limited to the following message categories:

Conversational Messages

Responses to customer questions, consultation inquiries, service inquiries, and customer support requests.

Informational Messages

Information regarding existing bookings, services, customer requests, and scheduling updates.

Appointment Reminders

Appointment confirmations, reminders, and related scheduling communications sent to customers who have provided appropriate consent.

Customers may initiate a conversation by sending a text message directly to our published business phone number.

We do not send unsolicited promotional or marketing SMS campaigns through this messaging program.

Message Frequency

Message frequency varies depending on customer interactions, inquiries, and appointment activity.

Message and Data Rates

Message and data rates may apply depending on the customer's mobile carrier and service plan.

Opt-Out Instructions

Customers may opt out of receiving SMS messages at any time by replying STOP.

Help and Support

Customers may reply HELP for assistance or contact us at contact@framedhair.ca.

Consent

Consent to receive SMS communications is not a condition of purchasing products or services.

Privacy and Data Sharing

Mobile phone numbers, SMS opt-in information, and messaging consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.

Service providers involved in delivering communications may process the information solely as necessary to provide services on our behalf, subject to appropriate confidentiality and data protection obligations.

For additional details, please review our Privacy Policy at www.framedhair.ca.

10. Website Use

Customers agree not to misuse our website or interfere with its operation.

Unauthorized access, fraudulent transactions, malicious activity, and unlawful use of our website are prohibited.

We reserve the right to restrict access when reasonably necessary to protect our business, customers, and website operations.

11. Privacy

The collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using our website or services, customers acknowledge that their personal information will be handled as described in that policy, subject to applicable law and consent requirements.

12. Governing Law

These Terms are governed by the applicable laws of Québec and Canada.

Any dispute will be handled in accordance with applicable law, including mandatory consumer protection and jurisdictional requirements.

13. Changes to These Terms

Framed Hair Inc. may update these Terms to reflect changes in products, services, business operations, or legal requirements.

Updated Terms will be published on our website.

Changes will apply subject to applicable law and will not retroactively alter existing contractual rights where prohibited.

14. Contact Information

Framed Hair Extensions

Operated by Framed Hair Inc.

Montréal, Québec, Canada

Website: www.framedhair.ca

Email: contact@framedhair.ca

 

 

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